GENERAL FAQ
When Can I Expect to See a Proof?
Proofs are sent within 1-3 business days after your order date.
When Can I Expect My Order to Arrive?
*We do not print without your approval. We send proofs out within 1-3 business days after your order date and how soon you will receive your order in the mail depends upon how soon you approve the proof. If your proof needs changes, this can also add to arrival time. Once you approve the proof, it will print/ship within 1-2 business days (note: banners/pennants take 2-3 business days) with 1-3 day priority shipping.
* In the rare occasion we do not receive a response from you after our 3rd attempt in contacting you, we will go ahead and print your order as is and you hereby waive your right to make changes or receive a reimbursement of any kind.
Why Do the Colors Look Different on My Proof?
The colors are the same. Your viewing method might be what’s throwing it off. Always remember to use a computer and never a mobile device such as a smart phone or tablet when checking for color. Mobile devices are known to sometimes altar colors. If you are using a computer and still experiencing this issue, your color settings are most likely off and need to be calibrated.
Can You Make Me a Completely Custom Design?
Yes! We love making custom designs! Please contact us to discuss what you are looking for.
BANNER / PENNANT FAQ
What is the Difference Between a Grommet & Pole Pocket Banner?
A grommet banner has 3 grommets at the top & bottom that are zip-tied to the stand whereas the pole pocket has pockets along the sides and top for the stand to slip through.
Do You Recommend a Grommet or Pole Pocket Style Banner?
While we offer both styles, we highly recommend the pole pocket style. It looks better on the field and is easier to assemble.
Can You Print My Own Art?
As long as your artwork meets our requirements to print well, we can absolutely use the artwork you provide.
Do You Offer Any Other Shapes for the Pennants?
Our home plate shaped pennants are our most popular shape, however, we do offer triangle shaped pennants on request.